Frequently Asked Questions

These are some of the most common questions and answers about CGift. If you couldn't find your question and the answer to it in the list below, please submit it via the contact us form
Buying CGift Cards
Redemption
Physical gift cards
Company
Why should I buy cryptocurrencies with gift cards? Isn't that complicated?
In the fist place you are buying gift cards which can be redeemed to cryptocurrencies of your choice. The whole process makes it easier for you to enter the crypto market and gives you a lot of flexibility.
In which countries do you offer your service?
CGift Trading is based in Estonia. All citizens of the EU/EEA may apply to open an account with CGift. Account registration is fast, free and easy. Holding an account with CGift is also free, i.e. there are no recurring fees. With your account, you can buy gift cards.
Which payment options do you offer?
To make buying gift cards and redeeming those cards for digital currencies as easy as possible, we offer multiple payment options such as credit card payments.
How does buying cryptocurrencies work at CGift?

    First, buy a CGift gift card using your favorite payment method.

  • Select amount, enter your details and select payment method in the form above;
  • Follow the steps to complete payment. For bank transfer methods (SEPA and international), initiate a transfer at your bank, e.g., via online banking. We will provide you all necessary details (IBAN/account number, BIC/bank code/sort code and reference). Once you complete the order we will send a confirmation. For the other methods, just follow the payment provider's instructions;
  • To prevent fraud we will usually need to verify your identity. You will receive an email after the successful payment;
  • After verification, you will receive your gift card PIN via Email, and you're all set!

    Then, to obtain your cryptocurrencies, go to redeem and enter your details, wallet address, and gift card PIN. You will receive your cryptocurrencies in your wallet within 1 hour after redeeming! Please be aware that we will usually perform a compliance check on redemptions that are bigger than 1,000 EUR. As such, the process may take longer than the predicted time.

How long does the payment take?
For SEPA payments, it should take 1-2 business days for the money to reach our bank account. International transfers may take longer depending on the location. For Online Bank Transfer (OBT) payments, we will need to wait until we receive the funds in our account, as some banks do not process payments of "Bitcoin companies". Typically, this should take 1-2 business days.
Why do I need to verify my identity?
We are committed to creating a safe environment for our customers. Fraud checks and identity verification procedures are carried out by us on each order (certain limits are in place) to minimise negative impact from fraud, money laundering or identity theft for our customers.
How does purchasing digital gift cards work?
Purchasing digital gift cards is very simple: You select your desired amount and select your preferred payment method. After we receive the payment, the system will send you a card number and a pin to your provided email address. Whenever you are ready to redeem, you can enter the details at the "redeem" section on our website or redeem the gift card in our decentralized CGift app. Following these steps you will receive your desired amount in cryptos!
What is the advantage of digital gift cards?
Digital gift cards are a lot faster, as you will receive the details instantly to your email after we have received your payment, and you do not need to wait for the gift cards to reach you by postal mail. Also, digital cards are cheaper than physical gift cards - please refer to the Pricing section on our website for further details. Digital cards provide you ultimate flexibility and the choice when to redeem!
I didn`t receive the Email to redeem – what should I do?
Have you received the email with the payment confirmation and invoice? If you have not received the email, please contact us directly. CGift is happy to offer support and we always appreciate feedback.
My gift card does not work. What should I do?
Have you activated the gift card? If you cannot find the activation email with your card details, or if you have already activated the gift cards and still have trouble redeeming, please contact us directly providing your invoice number and email address. We will immediately review and handle the issue.
I cannot find the email to activate my gift cards. Can you help me?
Please send your invoice number directly to us. We will handle the issue and might need to send you another email with the activation details
Which exchange rate do you use and how is it calculated?
As the reference rates, our solution uses the exchange rate as provided by our partner crypto exchanges. For the redemption rate, we may add a mark up to the reference rate to cover cost and risk. The redemption rate is displayed when you redeem your gift card and will be "locked in" at the time of redemption. For example, if you keep your gift card for 1 year until you redeem it, you will receive the exchange rate at that day and time.
Should I keep the gift card and wait for a better exchange rate or redeem fast?
We generally would advise to redeem your gift cards quickly. If you are buying for yourself, redeeming quickly means you will hold the actual bitcoins and will lock in the exchange rate. If you use CGift gift cards as a gift, we suggest to recommend to the recipient to redeem the gift card quickly, as they should become active users and participants in the crypto ecosystem. Also, gift cards may expire after few years (subject to the terms & conditions), which you can avoid by redeeming fast.
How long are CGift gift cards valid?
CGift gift cards are valid for up to 5 years from the day of purchase. The exact details are subject to the terms & conditions.
What kind of material is used for the CGift gift cards?
The gift cards are typical plastic cards, similar in size and shape to credit cards.
How long does the shipping take to my country?
Depending of the location of your shipping address, it should take max. 2-7 days for you to receive your items after payment. Shipping to countries outside Europe may take longer.
What happens if the parcel with the CGift gift cards get lost or stolen? Will I lose my money?
Your money is safe – we usually ship all gift cards in an inactive state to prevent any damage from gift cards getting lost or stolen. Once you receive the gift cards via email, you will need to activate them by clicking on a button in the shipping confirmation e-mail. If a gift card gets lost, the card can be set to an invalid state. After checking the case, we may issue a new one. Please contact us directly if you have any trouble receiving or activating your vouchers.
The parcel has never reached me! What happens now?
Don't worry, your money is safe. We ship all gift cards in an inactive state. Please contact us and provide your invoice number and email. We will review your order.
Can I return a gift card or get a refund?
Don't worry, the money is safe – we ship all gift cards in an inactive state. Please contact us providing your invoice number and email. We will review your order.
Can I buy CGift gift cards in retail locations?
We plan to offer CGift gift card in stores. Please contact us at info@cgift-trading.com if you are interested to sell CGift gift cards in retail locations!
What is CGift?
CGift Trading is a global company with offices in Hamburg, Germany, and Tallinn, Estonia, that offers simple, convenient and accessible technology solutions for consumers to purchase and utilize cryptocurrencies. CGift is focused on creating and easy-to-use digital and physical gift cards, as well as crypto ATM solutions. CGift works with several business partners such as banks and exchanges who are using our technology solutions and offer them to their clients.
As a data-driven blockchain technology company CGift is focussed on making digital currencies accessible to mainstream consumers globally. The company has developed the technology for a simple digital and physical gift card solution that enables consumers to purchase and share cryptocurrencies, like Bitcoin, instantly. Through partnerships in Europe, Asia and South America, CGift is providing its technology and making the purchase and sharing of digital currencies accessible across a range of formats and distribution channels.
CGift offers a consistent brand and simple consumer experiences across all consumer touch points. The company has developed and acquired assets and works with international partners.
I want to sell CGift gift cards at a meetup or at my store. How can I do that?
We are constantly looking for individuals and entities who are interested in selling the CGift cards. Please contact us at info@cgift-trading.com directly to discuss further details.
Where can I find more information about CGift and cryptocurrencies in general?
You can find more information about CGift at our webpage. A good place to start to learn more about Bitcoin is bitcoin.org. When you want to learn more about other cryptocurrencies you can check out for instance https://cointelegraph.com/.

Contact us

CGift Trading OÜ
Lasnamäe linnaosa Väike-Paala tn 2
Tallinn 11415
Harju maakond
Estonia
We will respond to your e-mail request within two working days
Name:
E-mail:
Message:
Investor Support
Contact details
Do you have any questions?
We are at your disposal free of charge by telephone and email:
MON-FRI 09-18 CET
+49 40 679 580-53
24/7
info@cgift-trading.com
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